If you are having trouble using your mTap card or accessories, the troubleshooting tips below will help you identify the solution.
![](https://mtap-dev.s3.amazonaws.com/s3fs-public/2022-04/New%20QR.png)
If your information does not appear, it is likely that the QR is the problem, and we will happily send you a replacement card. Simply reach out to mtap@mtap.io
![](https://mtap-dev.s3.amazonaws.com/s3fs-public/2021-10/devices_0.png)
If your QR code scans successfully but you have trouble with tapping your card/accessories, check to see if your device is compatible.
Remember, even if a device is not NFC compatible, you can still use your QR code to share information.
mTap Card uses NFC technology allowing you to share your information with a simple tap on a device. Take a look at the examples below showing you the “sweet spot” for tapping iPhone and Android devices.
![](https://mtap-dev.s3.amazonaws.com/s3fs-public/2021-09/iphone.png)
iPhone:
- Make sure the phone is lit up before tapping
- Tap your card on the top of the phone with the QR code facing down.
![](https://mtap-dev.s3.amazonaws.com/s3fs-public/2021-09/android.png)
Android:
- Make sure the phone is lit up before tapping
- Tap the your card on the back, center of the phone with the QR code facing the phone
Note: If your information is not appearing after this troubleshoot, please reach out to mtap@magic.marketing
![](https://mtap-dev.s3.amazonaws.com/s3fs-public/2021-10/accessories%20%281%29.png)
The “sweet spot” for tapping your Key Fob or Smart Button is the upper portion on the back of the device.